Deploy Customized Access Roles

Limit access to ensure confidentiality and privacy

You decide who can view and edit case records and reports. Many of our clients are conducting confidential investigations of complaints or incidents that contain very sensitive information. i-Sight is built to support the kinds of restrictions necessary to ensure the right people have access to the right information.

Roles Based on Any Criteria

Many of our clients restrict access to case information based on criteria such as:

• department
• geographical location
• exposure amount

Create access roles that reflect your organizational structure. If you restrict access to information based on location, simply configure i-Sight access roles to reflect this structure. Each user has a “Profile” within i-Sight where you can set their access rights.

Field Level Restriction

Most complaint or incident investigations require involvement from various departments. This is why i-Sight enables you to restrict access all the way down to the field level. You can ensure that each person has access to the information they need – and nothing more.

Two people may access the same case file, but some information may be hidden from each. This is most often used when cases contain highly confidential information. This information can be suppressed, but all other case information can be made available.

Portals

It’s also possible to create access roles that give third-parties access to your case management software. Many health care organizations publish an i-Sight intake form on their website to enable patients and their families to submit feedback. If desired this submission can trigger an automated email to the patient giving them a username and password enabling them to login and view real time updates to their case.