Complaint & Incident Dashboard Reports

i-Sight reports provide real-time, action oriented information that can easily be printed and/or shared with others. At a glance, managers can monitor the workloads of team members, detect emerging trends and identify chronic issues. i-Sight includes a world class reporting engine. Dashboards Personalized dashboards enable every individual to add reports to their dashboard and view real time information. Report Writing Simple drag and drop interface, combined with a report creation wizard enables novice users to quickly create and publish professional reports.

Making Dashboard & KPI Reporting Easy

i-Sight’s personalized and interactive dashboard improves business performance at all levels of your organization. The introduction of dashboards allows your organization to enhance visibility and allows your users to track KPIs, assign goals, and collaborate and share knowledge.

Dashboards communicate complex information quickly. They translate your data into a rich, graphical presentation using gauges, maps, charts, and other graphics to show multiple results together. Dynamic dashboards also let you drill-through to other data sources and reports for more detail about what the dashboard shows you.

Monitor Your Team’s Performance:

• Exception reports provide a real-time listing of overdue cases and actions
• View the current caseload of each team member
• Monitor caseload aging
• Review and compare the performance of  team members and/or locations

Accurately Identify Trends:

• Identify the most common issues
• Analyze cases by geographic location or other relevant variable
• Spot patterns and emerging trends
• Report on the outcomes