Add New Cases Through Multiple Channels
Integrated Software for Complaints & Incident Management
i-Sight is a web based solution that offers a variety of ways to add new cases. There’s a Case Entry Form available to i-Sight users, but there’s a few other ways to add cases to i-Sight:
- Send emails to i-Sight
- Internal referral form on intranet
- Public referral form on website
Send Emails to i-Sight
Many teams operating without enterprise complaint & incident management software rely heavily on email. Employees send emails into shared folders where they are reviewed by risk or patient relations managers to determine the next steps. i-Sight enables your employees to continue that process – you don’t even have to change the email address being used. The emails simply get redirected to i-Sight and a new case is automatically generated.
Internal Referral Form on an Intranet
i-Sight is web based software and uses a web form to record new cases. Many of our clients place a simple contact form on their intranet. This is an easy way to collect new cases, and you decide what information to ask for.
External Referral Form on a Website
Just like putting a contact form on your intranet, you can also make one available through your website. Use this to collect feedback directly from patients and their families.