Add New Cases Through Multiple Channels

Integrated Software for Complaints & Incident Management

i-Sight is a web based solution that offers a variety of ways to add new cases.  There’s a Case Entry Form available to i-Sight users, but there’s a few other ways to add cases to i-Sight:

• Send emails to i-Sight
• Internal referral form on intranet
• Public referral form on website

Send Emails to i-Sight

Many teams operating without enterprise complaint & incident management software rely heavily on email.  Employees send emails into shared folders where they are reviewed by risk or patient relations managers to determine the next steps.  i-Sight enables your employees to continue that process – you don’t even have to change the email address being used.  The emails simply get redirected to i-Sight and a new case is automatically generated.

Internal Referral Form on an Intranet

i-Sight is web based software and uses a web form to record new cases.  Many of our clients place a simple contact form on their intranet.  This is an easy way to collect new cases, and you decide what information to ask for.

External Referral Form on a Website

Just like putting a contact form on your intranet, you can also make one available through your website.  Use this to collect feedback directly from patients and their families.