Assign Tasks to Ensure Nothing Falls Through the Cracks
Quickly create & assign tasks
i-Sight makes it easy to collaborate on cases and communicate with others who may be involved in the complaint resolution or incident investigation process.
Task Assignment for Case Managers
Effective complaint handling often requires collaboration between different groups or individuals. i-Sight makes it easy to reach out to others with information requests. By using the i-Sight “Task Assignment” you can quickly add new tasks.
From within a case file you simply:
- assign a task owner
- describe the request
- select a due date
Once the task is saved, i-Sight will automatically notify the “Task Owner” via email.
No More Missing Emails
By managing tasks and emailing task notifications from within a case file, you can clearly view outstanding requests. Instead of searching through endless email strings, and struggling to keep track of who said what, all the tasks related to a case file are centralized for easy access.
Task Assignment for Managers
Managers & executives can also access any case file to monitor the progress. They can also enter notes or assign new tasks in order to provide guidance and recommended next steps.