i-Sight HC Complaint Management:  Tools

Making it Easy to Enter, Respond and Learn from Complaints

Handling complaints and service requests all day can be stressful.  Give your team the tools they need to perform at their best and consistently exceed patient expectations.  i-Sight HC makes it easy to create and search cases, create tasks and communicate across the enterprise.

Case Management

• Easily see your cases and actions
• Search and view open cases/actions for the entire organization, your location/department, by individual responsible, etc.
• Complete patient histories are available in real time from anywhere

The “Case Record” captures all case information related to a case.  It makes it easy to:

• Maintain centralized patient information
• Record investigation notes
• Create actions/tasks with due dates and reminders
• Assign actions to other individuals with due dates and reminders
• Create and send emails from within a case record
• Use template letters
• Record resolution provided to patient
• Create follow-up actions/tasks
• Keep clear audit trail or history of actions on a case
• Attach documents of any kind