Grievance Tracking Software for Improved Case Management

The i-Sight Grievance Tracking Software is built to ensure that your organization effectively handles every written or verbal complaint regarding a patient’s care, abuse, harm or neglect, and issues related to the hospital’s compliance with the CMS Hospital Conditions of Participation or a billing complaint that involves quality of care issues.

The Center for Medicare and Medicaid Services (CMS) standards state that a hospital must acknowledge and resolve grievances within 7 days. For more complex issues requiring more than the 7 day standard, the hospital must send out an acknowledgement letter between days 5-7 and have a total count of 30 days to close the case.

i-Sight will enable your team to comply with these standards:

• quickly enter and prioritize grievances
• use workflow to assign cases
• efficiently manage tasks & to-do lists
• easy accessible knowledge base and advanced search functionality for past cases
• quickly write and distribute actionable reports (charts, tables, pdf’s and more)
• identify opportunities for prevention & improvement

Quickly Record New Grievances

i-Sight uses a web based intake form to record new grievances. Using decision tree logic, i-Sight allows users to quickly input the issue and automatically route the information to the appropriate individuals.

Flexible Workflow

i-Sight workflow is precisely to your needs to ensure that the right people are in the loop and that nothing falls through the cracks.

Use i-Sight functions such as automatic notifications, case/task assignment, reminders, follow-up tasks and escalations, to ensure you respond appropriately to every grievances case.

Manage Key Dates & CMS Milestones

i-Sight not only lets you maintain accurate records of all case information, it also significantly improves your ability to manage large numbers of ongoing investigations. A complete set of easy-to-use tools – including automated reminders, approval notices, inactivity notices and escalations – gives you the power to manage both your caseload and your staff.

From Arbitration and Beyond

i-Sight can be configured to track and manage beyond the initial grievance. As the grievance moves through the stages i-Sight will help users accomplish their tasks along the way.

Strategic Reporting

Grievances and patient feedback are an excellent source of information that can improve health care satisfaction levels and reduce overall corporate risk. i-Sight includes a world class reporting tool.

Dashboards: Deliver at-a-glance information. Everyone can have access to reports that are most important to them and can view these reports at anytime.

Report Writing: Simple drag and drop interface, combined with a report creation wizard enables any level of user to quickly create and publish professional reports.

Monitor Performance Against Targets: Track critical performance measures in real time. Take action or make decisions based on these metrics.

Distribution: Deliver information in a clear and professional report format using one time distribution or scheduled report broadcasts.